Shipping & Returns

U.S. SHIPPING

We offer FREE standard shipping for all U.S. orders over USD 300 (after discounts).
Additional delivery fees may apply for remote or out-route areas and will be displayed at checkout.
If you have any questions, please contact us at [email protected].

Shipping Origin & Processing
  • Orders are shipped from our centralized logistics hub in Hong Kong.
  • Orders are processed within 1–3 business days after payment confirmation.
    Orders received from Monday to Thursday are usually processed the same or next business day.
Estimated Delivery Time
  • 10–16 business days for standard areas
  • Up to 28 business days for remote or out-route areas, once processed
    Delivery times are estimates and may vary due to customs clearance, local courier handling, or destination location.
Tracking & Shipment Updates
  • A shipping confirmation email with tracking details will be sent once your order is dispatched.
  • Customers are responsible for monitoring shipment progress using the provided tracking information.
Delivery Address
  • Please ensure your shipping address is accurate and complete before submitting your order.
  • We are unable to cancel or amend address details once an order has been processed.
Delivery Attempts
  • All orders are shipped with ONE direct delivery attempt to the customer’s provided address.
  • If the first delivery attempt is unsuccessful due to recipient unavailability, incorrect address details, or no response:
    • The customer is responsible for arranging self-collection from the courier’s designated facility, or
    • Communicating directly with the courier for further delivery instructions.
  • We are not responsible for failed deliveries caused by missed delivery attempts or lack of response from the recipient.
Special Shipping Notes
  • We do not ship to PO Boxes or military addresses.
  • Orders may be shipped in separate parcels due to package restrictions.
  • Certain items classified as hazardous materials by the U.S. Department of Transportation (e.g. fragrance, nail polish, pressurized spray cans) may only be shipped via registered airmail. Restricted items may not be shipped to Alaska or Hawaii.
  • Belle Kalista Beauty is not responsible for duties, taxes, or fees mandated by customs, and cannot ship replacement packages for such charges.
Delivered Shipments
  • We are not responsible for refunds or replacements if courier tracking confirms the parcel has been marked as “Delivered”.

INTERNATIONAL SHIPPING

We currently only ship orders within the United States.

RETURNS

If you are not fully satisfied with your purchase, we may accept return requests within 30 days from the confirmed delivery date, subject to the conditions outlined below.
All return requests must be submitted and approved in advance. Please email [email protected] for return instructions before sending any item back.

Return Eligibility
  • Items must be unused, unopened, and in original condition.
  • Each order may only be returned once.
  • All return items must be packed and returned in the same shipment.
Non-Returnable Items

We are NOT able to accept returns under the following conditions:

  1. Return requests submitted more than 30 days after confirmed delivery
  2. Opened, used, leaked, damaged, or altered products
  3. Discounted, promotional, bundle, last-chance, or outlet items
  4. Items marked as non-refundable or non-exchangeable
Damaged or Leaked Items

If you receive a package with leaked or damaged items, please:

  • Retain the delivery box and all packaging, and
  • Email [email protected] with your order number and clear photos of:
    • The exterior parcel box
    • The interior packaging
    • The damaged or leaked item(s)
    • The QR code on the product
  • These details are required for verification and assessment.
Important Return Notes
  • Do not ship any return without prior approval.
    Returns sent without authorization may not be processed.
  • If a return is sent without prior notice, a handling fee of up to 50% of the total order value may be applied.
  • Shipping fees, handling charges, duties, taxes, and surcharges are non-refundable.
Refund Method
  • Approved refunds will be issued in the form of a store coupon, valid for 30 days from the date of issuance.
  • Belle Kalista Beauty reserves the right to make the final decision on all return and refund matters.

UNDELIVERABLE SHIPMENTS

In the event that a shipment is returned to us due to reasons including but not limited to:

  • Incorrect or incomplete shipping address provided by the customer
  • Failed delivery attempts due to recipient unavailability or no response
  • Refusal of delivery by the recipient (including refusal to pay applicable duties or taxes)

No refund will be issued for such cases.

Customers are responsible for ensuring that their orders comply with the destination country’s import regulations and for completing any customs clearance requirements if requested by the courier or customs authority.

We are not responsible for refunds or replacements if a shipment is delayed, returned, held, or seized due to customs-related issues. Any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer.